Introduction

ALPEIN Software GmbH & Co. KG (“ALPEIN Software”, “we”, “us”) takes the protection of your personal data very seriously. This Privacy Policy explains how we collect, process, and protect personal data when you visit our website alpeinsoft.de or contact us.

This Privacy Policy applies to:

• our corporate and informational website (alpeinsoft.de),
• contact inquiries and other communications with us (e.g. via contact form, email, or phone),
• website usage, including cookies and analytics tools.

This Privacy Policy does not apply to products, applications, or customer portals offered by ALPEIN Software, which are governed by separate privacy policies.

“Personal data” means any information relating to an identified or identifiable natural person. Terms such as “processing” or “controller” are used in accordance with the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Controller

The controller within the meaning of the GDPR is:

ALPEIN Software GmbH & Co. KG
Hofmannstr. 7B
81379 Munich
Germany

Email: contact@alpeinsoft.de

Phone: +49 (0) 89 262 072 900

2. Personal data we collect

a) Contact inquiries

When you contact us (e.g. via contact form, email, or phone), we may process:

• name,
• email address,
• phone number (optional),
• content of your message.

This data is processed solely for the purpose of responding to your inquiry.

b) Website usage data

When you visit our website, we automatically collect certain technical information, including:

• IP address (shortened or anonymised where possible),
• browser type and version,
• operating system,
• date and time of access,
• pages visited,
• language settings.

3. Purposes of processing

We process personal data for the following purposes:

• responding to contact inquiries,
• operating, maintaining, and improving the website,
• analysing website usage and performance,
• ensuring IT security and preventing misuse.

4. Legal basis for processing

Personal data is processed based on the following legal grounds:

• Art. 6(1)(b) GDPR – processing necessary for pre-contractual measures (e.g. responding to inquiries),
• Art. 6(1)(f) GDPR – legitimate interests in operating, securing, and analysing the website,
• Art. 6(1)(a) GDPR – consent, where required (e.g. cookies and tracking tools).

5. Cookies and consent management

Our website uses cookies and similar technologies to ensure functionality and to analyse usage.

Cookies may be used to:

• enable technical website functions,
• analyse traffic and usage patterns,
• improve user experience.

Non-essential cookies and tracking technologies are used only with your consent via our cookie banner. You can withdraw or adjust your consent at any time.

6. Analytics and third-party services

Google Analytics

We use Google Analytics to analyse the use of our website. The collected data is aggregated, and IP addresses are anonymised where possible. Personal data such as names, email addresses, or contact form content is not transmitted to Google Analytics.

Google Privacy Policy: https://policies.google.com/privacy

Google Fonts

Our website uses Google Fonts to ensure consistent typography. Google Fonts are used without authentication, and no cookies are set for this purpose.

Leadinfo

We use Leadinfo, a B2B lead identification service, to analyse visits from companies to our website. Leadinfo processes data only after you have given consent via the cookie banner.

Leadinfo uses IP addresses to identify companies based on publicly available business information. ALPEIN Software does not receive access to individual IP addresses, and private individuals are not identified.

More information about Leadinfo: https://www.leadinfo.com/en/privacy/

7. Data sharing

We do not sell or rent personal data.

Personal data may be shared only in the following cases:

• if required by law or legal process,
• to protect our rights, property, or safety,
• with affiliated companies for internal administrative purposes,
• in the event of a corporate restructuring, merger, or acquisition.

8. Data retention

Personal data is stored only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

• Contact inquiry data is retained for the duration necessary to process and document the communication.
• Website usage data is stored in aggregated or anonymised form where possible.

9. Your rights

You have the right to:

• access your personal data,
• request rectification or deletion,
• restrict processing,
• object to processing based on legitimate interests,
• request data portability, where applicable,
• withdraw consent at any time.

To exercise your rights, please contact us at: contact@alpeinsoft.de

10. Sensitive data

Our website is not designed to collect special categories of personal data (such as health data, religious beliefs, or similar information). Please do not submit such data via our contact options.

11. Use by children

Our website is not directed at children. We do not knowingly collect personal data from individuals under the age of 16 without appropriate consent.

12. Data protection officer - Data protection officer required by law

We have appointed a data protection officer for our company.

Proliance GmbH
Dominik Fünkner
Leopoldstreet 21
80802 München
datenschutzbeauftragter@datenschutzexperte.de

When contacting the data protection officer, please state the company to which your enquiry relates. Please refrain from enclosing sensitive information such as a copy of your ID with your enquiry.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or organisational changes. The current version is always available on our website.