ALPEIN Software GmbH & Co. KG takes the protection of your Personal Data very seriously. The following statement gives you an overview of how we guarantee the protection of your Personal Data.
1. Information we collect and receive
We collect different types of data to provide services to you.
When ordering or registering on our Websites and in Web Services, as appropriate, you may be asked to enter your name, email address, phone number, address or other details to process an order or to help you with your experience.
Data for marketing purposes may only be used with your explicit consent. You can withdraw your consent at any time.
Types of data we collect and receive:
- Customer Data.
This is your Personal Data which you use for registration and order of our products: registration email, telephone number, address, login and initial password (for some Web Services), support inquires/messages.
- Marketing Data.
If you subscribe to our special offers and discounts newsletters, your contact details for this purpose (email, possibly also phone number or address), as well as responses to our marketing messages will be of this type.
- Workspace Data.
All the data of your company instance which include all instance users, their data and settings, all instance settings. ALPEIN Software is only a processor for this data (Section 4 of this Policy). Customer has all the control over Workspace Data.
- Website Usage Data.
This data type includes server logs and cookies (more about cookies you will found in Section 5 of this Policy). We collect IP addressed, browser info (type and settings), date and time of Websites and Web Services access, language settings, device info (type, OS, settings), location info.
- Operational Data.
Our administrators can request your platform administrator for access to error logs in case of problems with the platform. ALPEIN Software does not have access to this data and can access it only with the consent of the customer.
2. How we use the information we collect and receive
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to identify users and provide them with products, support, services, mailings, sales and marketing actions, to meet contractual obligations, to increase the efficiency and operation of the Websites and Web Services, notify you of updates.
We use Customer Data to fulfill our contractual obligations and to support and inform customers.
We use Marketing Data for marketing communication. You can opt out at any time.
We only store your Workspace Data and have no access to it.
We use Website Usage Data to improve the performance of the Websites and user experience.
We use Operational Data to analyze of the platform and services errors in order to provide you quick and efficient respond in case of issues.
3. How do we protect your information
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We do not use Malware Scanning.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implemented a variety of security measures to maintain the safety of your personal information when you place an order.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Given the nature of the Internet and data processing technologies, we cannot guarantee that data, during transmission through the Internet or while stored by our company, will be absolutely safe from intrusion by others.
4. Storage and processing
Our goal is to keep your personal data safe. We store data on our personal servers. According to the GDPR, ALPEIN Software acts as a controller as well as a processor. Our responsibilities as the controller are carried out when the end consumers of our Websites and Web Services and applications provide their personal data within the platforms. We act as processor when providing our products and services exclusively under the client administration, but with hosting maintenance on our servers. Consequently, ALPEIN Softwares duties are restricted solely to the information storage without having access to the personal data of the clients.
5. Do we use 'cookies'?
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's help menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It will make your site experience less efficient and may not function properly.
However, you will still be able to place orders.
6. Third-party disclosure
We do not sell, trade, or otherwise transfer your Personal Data to outside parties.
We do not include or offer third party products or services on our website.
We do not use social plugins on our websites so your data cannot be transferred to social networks providers.
We may share the data we have collected about you in certain situations. Your data may be disclosed as follows:
1. By Law or to Protect Rights. If we believe the release of data about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
3. Sale or Bankruptcy. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
In any of these cases, we will notify you in writing.
7. Use of Google services
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
8. Use of Matomo
This website also uses the web analysis service Matomo in order to be able to analyze the use of our website and regularly improve it. The statistics gathered allow us to improve our content and present it in a way that is more interesting for you as a user. The legal basis for use of Matomo is Art. 6(1) point (f) GDPR (Legitimate interest).
Cookies are stored on your computer for this analysis (see (5) for more details). The collected information is stored exclusively on our server in Switzerland. You can stop the analysis by deleting existing cookies and preventing storage of cookies. If you prevent the storage of cookies, please note that you may not be able to use this website to its full extent. Storage of cookies can be prevented through a setting in your browser.
This website uses Matomo with the extension “AnonymizeIP”. As a result, further processing of IP addresses takes place in truncated form; this can exclude the possibility of direct personal identification. The IP address provided by your browser through Matomo is not combined with other data collected by us. Your email, phone number, name, order details are not transferred to Matomo. About Matomo:
The Matomo program is an open-source project. You can find information on its data protection at https://matomo.org/privacy/
We also use the IPinfo plugin for Matomo which helps us customize your user experience, send location-based offers and avoid of misuse of our websites. More about IPinfo: https://ipinfo.io/cybersecurity.
9. Data subjects’ rights
(INFORMATION, CORRECTION, BLOCKING, DELETION, OBJECTION, TRANSFER)
You can request information about what type of your Personal Data ALPEIN Software is processed by ALPEIN Software, as well as to correct or delete Personal Data.
If ALPEIN Software uses your Personal Data based on your consent or to perform a contract with you, you may further request from ALPEIN Software a copy of the Personal Data that you have provided to ALPEIN Software. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the personal data is to be sent to you or another recipient. ALPEIN Software will carefully consider your request and discuss with you how it can best fulfill it.
You can contact us at any time to:
- Request access to data that ALPEIN Software has about you
- Correct any data that ALPEIN Software has about you
- Delete any data that ALPEIN Software has about you
If you have any additional questions about ALPEIN Softwares collection and processing of your data, please direct any such request to firstname.lastname@example.org.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some features and services.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.
11. Sensitive data
ALPEIN Software will not obtain or require disclosure of Sensitive Personal Data (such as ethnic origin, religion or medical records) but if you choose to provide such Sensitive Personal Data (for example, for storing in your CloudSecurium™ account), ALPEIN Software may assume such Sensitive Data is provided with your consent and can be processed by ALPEIN Software as it sees fit, unless otherwise notified by you to ALPEIN Software in writing.
When you store data in our web applications, we provide only secure storage and have no access to your Sensitive Personal Data.
12. Use of this website by children
This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.
13. Fair information practices
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
To be in accordance with CAN-SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
14. Data retention
All Personal Data of our customers is stored either in the EU or in Switzerland, which is adequate with the EU data protection requirements (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).
The time periods for which we retain your Personal Data depend on the purposes for which we use it. ALPEIN Software will keep your Personal Data for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law or ALPEIN Software's Retention Policy, reasonably necessary for internal reporting, to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes and enforce our agreements, or to provide you with feedback or information you might request.
16. Contact us
In Germany by calling us at +49 (0) 89 262 072 900 or by writing to us at: